Menzies CNAC Aviation Services Limited (MCAS) proudly hosted delegate groups from Guangzhou Baiyun International Airport Co., Ltd and Guangzhou Civil Aviation College for an intensive two-week (02nd -11th November 2025) training program aimed at enhancing operational knowledge and fostering collaboration within the aviation industry.

The comprehensive training included a series of classroom courses covering critical topics such as Human Factors, Customer Service Excellence, and Emergency Response Procedures. In addition to theoretical learning, delegates gained practical experience through on-the-job attachments with frontline duty managers across key operational areas, including:

· Ramp Services

· Passenger Services

· Integrated Operations Control Centre

· Flight Operations Control

· Baggage Services

· Lounge Services

· Back-office Support Unit: Learning and Development, Manpower Efficiency, Process Excellence, Quality Management and Safety

This immersive program provided delegates with valuable insights into the ground handling operations at Hong Kong International Airport, equipping them with best practices and operational expertise to strengthen service standards and safety protocols.

The training concluded successfully, with participants expressing appreciation for the knowledge gained and the opportunity to experience real-world operations in one of Asia’s busiest aviation hubs. This initiative underscores MCAS’s commitment to industry collaboration, operational excellence, and continuous learning.

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中航明捷地勤服務有限公司（中航明捷）近日成功舉辦了為期兩周的交流培訓項目，接待來自廣州白雲國際機場股份有限公司及廣州民航職業技術學院的代表團，旨在提升他們的運營知識，並促進航空業的合作交流。

此次培訓內容豐富，涵蓋一系列課堂課程，包括人為因素、客戶服務卓越以及應急響應程序等關鍵主題。除了理論學習，代表團還通過現場跟班，與一線值班經理共同工作，深入瞭解以下核心運營領域：

• 停機坪服務

• 旅客服務

• 綜合運營中心

• 運行控制服務

• 行李服務

• 貴賓室服務

• 後勤支緩部門：培訓及人才發展部、人力資源管理部、流程創展部、品質管理部及安全部

是次沈浸式培訓為代表團提供了寶貴的見解，使其深入瞭解香港國際機場的地面服務操作，並掌握最佳實踐及運營經驗，以進一步提升其服務標準和安全規範。

培訓圓滿結束，代表團不但對是次培訓有著高度評價，更對有機會體驗亞洲最繁忙的航空樞紐機場表示感謝。本次舉措彰顯了中航明捷在企業合作、運營卓越及持續學習方面的承諾及貢獻。